faqFREQUENTLY ASKED QUESTIONS
ABOUT SPOON MATTRESS
What makes the spoon mattress different from all other bed in a box mattresses?
The Spoon mattress is designed to provide you best in class support along with comfort. While other brands use a base made of just foam, the Spoon mattress uses ultra-high density foam pillars to uniquely support your shoulders, back and hips.
What is the warranty on the Spoon Mattress?
We offer a 10 year limited warranty. You can see all the details here.
Where is the Spoon mattress made?
Spoon mattress is proudly designed and made right here in the USA.
Why do the Spoon Pillars of Support matter?
The pillars are made of super high-density foam and are placed strategically in the mattress to provide support where you need it most: shoulders, back and hips. These Pillars are made of railroad grade foam designed to absorb vibrations. In the Spoon mattress this means you won’t feel the tossing and turning from your partner.
Can I sleep on my Spoon mattress as soon as I open it?
Absolutely. However, it does take about 48 hours for the foam to fully expand. So you may notice the mattress becomes more substantial on your second day of Spoon.
Why just one Spoon?
We’ve designed this unique mattress to provide the best support and comfort…and to also save you the hassle of trying 1,000,000 different mattresses that generally feel the same.
What is the height of the Spoon mattress?
The total height of Spoon is 10".
Can I try the mattress in a store?
No, we don’t want to put you in a situation where you have to awkwardly lie on a mattress while the sales person stares at you. Instead, we offer a 100-day in-home trial. Test the Spoon mattress out in your home, on your own time. If you don’t like, we’ll arrange for a pick up.
Is there an adjustment period?
Yes. It generally takes your body a few weeks to adjust to any new mattress. We recommend sleeping on the Spoon mattress for at least 30 days before thinking about a return.
What is the 100 night free trial?
If for some reason you find the Spoon mattress is not the right fit for you, simply email us at firstname.lastname@example.org and we can schedule a pickup. We just ask that you give it a chance for at least 30 days to allow your body to adjust to the new conforming support.
Will my mattress smell when I first open it?
Maybe. Initially, you may notice a “new mattress smell” due to it being enclosed in the wrapping, but it goes away within 24 hours.
SETUP & CARE
What type of setup is recommended?
We recommend placing the Spoon mattress on a foundation or slats with gaps no more than 3” apart. You could also place it directly on the floor or on an adjustable foundation.
How long does it take to unbox the mattress?
It takes not more than 10 minutes to unbox.
How do I unbox?
Lay the box on its side, and pull the mattress out. Place the rolled-up mattress in the center of your foundation. Using the provided opener, carefully cut and pull the plastic wrapping away from the mattress. Watch the magic happen as your Spoon mattress expands into a super comfortable bed right before your eyes. Ensure that the Spoon logo is at the foot of the bed.
Is there a certain way my mattress should be positioned?
YES. It is absolutely critical that you ensure the Spoon logo is at the foot of your bed. This is because the pillars are strategically placed to ensure support in your back, shoulders and hips.
Also, ensure that the blue fabric with the zipper is on the bottom.
How did you strategically place the pillars?
We use the height of an average human being to gauge the placement of the pillars. However, because we have several rows above and below the average height points, rest assured that whether you are on the shorter or taller side, your pressure points will be supported.
Do I need to ever flip or rotate my mattress?
No, do not ever flip or rotate your mattress. The pillars are strategically placed to support back, shoulders and hip. Also, the blue fabric encases the base support layer and should always be located on the bottom of the mattress.
How long can I keep my mattress in the box?
Once it arrives to your home, we recommend keeping the mattress in the box no longer than 30 days.
Can I wash my cover?
The cover on your Spoon bed is spill resistant. In case you ever need to clean it, you can take it off the mattress and dry-clean it.
RETURNS & EXCHANGES
How do I return the Spoon mattress and/or foundation?
It may take some time for your body to adjust to having the right support, so we recommend you try the mattress for at least 30 nights. If you are still not fully satisfied and are within your 100-night trial period, you may email us at email@example.com, and we will be happy to arrange a pickup of your mattress (it does not need to be repackaged in the box) to be donated or recycled locally.
PAYMENT & FINANCING
What forms of payment do you accept?
Visa, Mastercard, American Express, Discover, Amazon Pay, PayPal, and 0% APR for 6 months through PayPal Credit.
Is there sales tax?
Yes. Sales tax laws require us to pay sales tax on purchases made within states where we have physical operations. Currently, we charge sales tax for orders shipped to Ohio, Illinois and Wisconsin.
Can I use financing to purchase Spoon?
Yes via Paypal Credit.
What are the Spoon shipping costs?
No shipping charges for our dear customers!
How long will it take to receive my new mattress?
As soon as we receive your order, we will build and package your Spoon mattress which takes 2 business days. In-transit times vary between 1-5 business days depending on your location. We will send you a tracking number as soon as your mattress ships!
Do you deliver to a PO Box/APO/FPO address?
No, we do not ship to these.
Can you ship to Canada?
Not yet but hopefully soon!
Do you ship to Alaska and Hawaii?
Not yet but hopefully soon! Please contact us at firstname.lastname@example.org so we can provide you with the best shipping pricing for your order.
Do you ship internationally?
Not yet but hopefully soon!
Can I request custom instructions for delivery?
We will help you to the best of our capabilities. Simply email us at email@example.com, chat with us or call us at (916) SPOON32.
Can I get my shipment expedited?
Unfortunately, no. However, your mattress will arrive in 1-5 business days (in addition to 2 days of processing) depending on your location.
Do you deliver on the weekends?
Do I need to be there when mattress is delivered?
No. The mattress box can be left at your door step or in your lobby, so you can be the envy of all your neighbors until you take it to your bedroom.
READY. SET. SPOON.
"Since its arrival, I have achieved the best sleep I’ve had in years. Thank you, Spoon Sleep. As a mom of a 9-month old, I appreciate you more than you know."
READY. SET. SPOON.
"The whole process could not have been easier. Simply open the top, flip the box and the vacuum-sealed mattress slides right out."
READY. SET. SPOON.
"The comfort and support provided by the Spoon mattress is unmatched. The only perceived negative is the comfort level is so high, you might run the risk of never wanting to get out of bed"